OpenAI has announced “Buy it in ChatGPT” (also called Instant Checkout). In plain terms, people in the U.S. can now buy single items from Etsy sellers without leaving the ChatGPT interface.
Behind the scenes, this is powered by a new open standard called the Agentic Commerce Protocol, co-developed with Stripe. It sets out how AI agents and merchants handle secure transactions. Shopify merchants are expected to join soon.
For now, the rollout is limited. Only U.S. users. Only single-item purchases. Only Etsy. But the message is clear. OpenAI sees agentic browsing and transactions as the next frontier.
Why this matters for B2B and considered purchases
Considered purchases are higher-value and less frequent. They often involve comparison, research, quotes, and multiple touchpoints. But even here, behaviour is shifting.
- Customers increasingly want self-serve journeys. They don’t always want to wait for a person.
- AI is already shaping decisions. People use it to compare, validate, and recommend.
- The natural next step is action. AI tools will not just suggest, but transact.
If agentic commerce grows, the implications for brands are significant. If an AI can quietly source and purchase, your brand must still be discoverable, quotable, and ready for self-service. And this includes after the sale, when the “customer” might be an AI agent, not a human.
Evidence that AI agents are on the rise
Mass adoption of full agentic transactions isn’t here yet, but the momentum is clear.
- Gartner predicts that by 2028, a third of enterprise software will embed agentic AI (compared with less than 1 percent in 2024).
- Blue Prism reports 29 percent of organisations already use agentic AI, with 44 percent planning to in the next year.
- Atera’s analysis shows autonomous AI capabilities are scaling quickly across industries, with double or triple-digit growth year on year.
This is no longer speculative. AI agents will play a real role in browsing, discovery, and purchase.
What considered-purchase brands should do now
1. Optimise for AI visibility
Go beyond SEO for people. Make your product data, specs, and decision logic easy for AI to interpret. Shape your content around the real questions your customers ask at each stage of their journey.
2. Automate quoting and configuration
If customers need a quote or custom spec, make it self-serve. Configurators, APIs, and dynamic pricing mean AI agents can access the same options.
3. Enable micro-purchases
Not every transaction needs a salesperson. For simpler options, create flows that both people and AI can complete seamlessly: add to cart, checkout, agree to terms.
4. Support post-purchase with AI access
Think about how AI agents might handle service, returns, or warranties. Structured data and APIs make it possible for them to manage this on behalf of customers.
5. Track emerging standards
OpenAI and Stripe are backing the Agentic Commerce Protocol. Aligning early could help your brand be more discoverable or rank higher in AI-driven environments.
Final thought
This is just the beginning. The Etsy rollout is small, but the direction is clear.
For considered-purchase brands, success will come not only from persuading people but from making your brand accessible, quotable, and serviceable by AI agents. The early movers are the ones most likely to lead in this new era.
