Data, Analytics & Insights

Most organisations have more data than they trust — and fewer commercial decisions being driven by it than they should. We fix both.

At some point, almost every organisation ends up in the same position. The data is there, the platforms are running, the reports are being generated. But when a decision actually needs to be made - which channels to invest in, which products to prioritise, which customers are worth keeping - nobody can agree on which number is right.

Tags misfire, dashboards contradict each other, and compliance teams raise questions that nobody can answer confidently. The technology works. The way it’s been connected, configured and governed does not. The cost isn’t just risk and rework. It’s slower decisions, softer commercial calls, and growth that stalls because the evidence underneath it can’t be trusted.

When one part breaks, everything downstream is affected

Data problems rarely surface where they start. What looks like a tag issue, a dashboard issue, or a compliance issue is usually the same problem showing up in different places.

Inaccurate collection - Tags deployed without proper governance capture the wrong events, miss others, or fire regardless of consent.

Unreliable analytics - Analysis built on poorly collected data produces findings that look credible but can’t be acted on with confidence.

Misleading reporting - Dashboards built on dubious analytics give stakeholders a view of the business that doesn’t reflect reality.

Compliance exposure - Throughout the chain, data may be collected and processed in ways that don’t comply with applicable legislation. The risk accumulates quietly.

Poor decisions - Budgets get allocated on soft evidence. Channels that work don’t get the investment they deserve. Growth opportunities sit hidden in data nobody is looking at, because nobody trusts it enough to look. The commercial cost compounds quietly, and the Confidence Gap™ between intent and action widens at every stage of the funnel.

 

The outcomes for you

Good data infrastructure isn’t the outcome, trusted commercial decisions are. When the foundations hold up, marketing spend is allocated against real evidence, pipeline connects back to the channels that created it, and AI and machine learning move from pilot to production with measurable value.

Typical outcomes:

  • Marketing spend allocated against actual revenue, not form completions
  • Clearer answers on which channels, campaigns and journeys drive growth
  • Higher lead quality through scoring and intelligent routing
  • Faster, more confident decisions at every level of the business
  • Privacy-safe measurement that meets governance standards without losing attribution
  • A foundation that supports AI and machine learning adding commercial value, not pilots stuck in limbo

What we deliver

A strong data capability shows its value in the way information moves through the business and the decisions it enables. Every capability below sits in a chain; tag management feeds compliance, which feeds attribution, which feeds analytics, which feeds reporting. Ongoing governance holds it together, with data science and engineering underneath it all. Break one link and the rest stops paying back.

Tagging, consent and compliance testing

We audit and configure tag management containers across Google Tag Manager, Adobe Launch and Tealium, and test sites against applicable data protection legislation including GDPR, CCPA and DUAA. Automated tooling built by our own data scientists identifies where tags set storage before consent, where consent platforms aren’t properly connected, and where non-essential storage sits outside consent controls entirely. Fixing those issues improves compliance and reporting accuracy in the same move.

Analytics and dashboards

Once the data is reliable, the questions get more interesting. Where is revenue coming from across a complex sales funnel? Which paid channels are performing, and by what measure? What’s genuinely driving organic traffic, as opposed to what appears to be?

We configure and validate analytics platforms including Google Analytics and Adobe Analytics, then build reporting layers that pull data warehouses, analytics platforms and paid media channels into a single view. Periodic reports give context over time; real-time dashboards give teams the ability to respond to what’s happening now. Both are designed around what different teams need to see, not around what’s easy to visualise.

Attribution that survives consent

Tighter consent controls are often assumed to mean less attribution data, and less attribution data means softer commercial decisions. It doesn’t have to. We treat consent as an engineering problem, not a binary gate. Systems collect the richest data the current consent state allows and degrade gracefully as it becomes more restricted. Consent state is monitored throughout the session, not just at page load, so a user who grants consent mid-session doesn’t go unattributed. Attribution holds up across the full range of consent states, and marketing investment stays grounded in real evidence as privacy controls tighten.

Data platforms and engineering

For organisations whose needs go beyond standard analytics, our data scientists and engineers build the underlying systems that make more advanced work possible. Custom data pipelines that bring together sources which don’t connect natively. Warehousing solutions that make data available quickly and at reasonable cost. Predictive models that draw on historical behaviour to forecast future outcomes. Large language model integrations that automate work currently taking hours by hand.

Customer data and activation

We turn insight into action by building audiences, scoring and routing leads, and syncing segments into CRM and ad platforms so journeys feel more relevant and conversion improves.

Measuring marketing against revenue, not form fills

Most organisations can measure the journey as far as the form submission. What happened after sits in the CRM, and the two datasets don’t talk to each other - marketing gets optimised against lead volume, while revenue quietly decouples from the decisions that should be driving it. We solve this. Marketing performance becomes measurable against actual revenue, acquisition channels can be ranked by commercial value rather than lead volume, and budget decisions sit on real commercial evidence.

Data science that drives commercial decisions

Once the foundations are trusted, data science answers the questions the business actually needs answered. Which customers are most likely to churn, and which are worth retaining? Which leads should sales prioritise? What content, product or offer is most likely to move a given segment forward? We build predictive models and expose their outputs through applications and APIs, so the commercial teams who need them don’t have to understand the models to use them.

Generative and AI search readiness

We structure content for GEO and AEO, use AI-assisted analysis to speed up research and production, and introduce practical copilots that remove repetitive work across marketing and operations.

Capability uplift

We define roles, create playbooks and deliver training so your teams can run the day-to-day with confidence, defend numbers to the board without external support, and keep commercial decisions moving when we’re not in the room.

How we work

Define

We run an audit of your data, tools, reporting and processes, interview stakeholders, review baseline metrics and flag any risk or compliance issues. From there we set the metrics, events, models, dashboards and governance, define the solution architecture and RACI, agree success criteria and benefits tracking, and map shorter-term activities alongside a more comprehensive roadmap.

Deliver

We design and build the tagging, storage, pipelines, models and executive dashboards, supported by documentation and standards so the work doesn't rely on a single person. Teams are enabled, automation is facilitated and the rollout extends with a proper change and communications plan.

Drive

We optimise at regular intervals, expand proven activity, and introduce new applications such as personalisation, LTV modelling or pricing as the foundations mature.

Sound familiar? We can help!

  • Budget debates drag on because nobody trusts the numbers behind them
  • Marketing spend is high, confidence in the mix is low
  • Pipeline and revenue can’t be traced back to the channels that generated them
  • Reports are slow, numbers don’t match, and decisions wait
  • Consent changes break legacy reporting and nobody wants to rebuild
  • AI pilots exist but aren’t in production or aren’t producing value
  • Compliance risks shadow every new digital initiative

We can quickly diagnose whether your data infrastructure needs attention. Most of the organisations we work with come to us because something has gone wrong and they’re not entirely sure where  or because they know their data should be driving sharper commercial decisions, and it isn’t. We help identify what’s causing it, what it would take to address it, and where the commercial gains sit once it is.