Disruptive experiences like this are all too common for users. And understanding the reasons why users become frustrated with your website tends to be a difficult thing to pinpoint. But it’s this understanding that has led us to develop The Frustrated Button. This is our configurable feedback tool that provides a seamless way for your users to communicate their concerns, ensuring a smoother user journey on your website.
By empowering users to voice their frustrations, The Frustrated Button is designed to transform user feedback into actionable insights, ensuring a smoother journey for everyone who engages with your site.
To truly understand your user’s frustrations, this innovative tool allows us to gather a comprehensive set of data points, including:
Knowing whether you’re on Windows, macOS, or another operating system helps us identify if an issue is specific to the platform you’re using. This way, we can tailor our fixes more accurately.
Different browsers can behave differently. By knowing which browser and its version you're using, we can pinpoint if the problem is a compatibility issue or a browser-specific bug.
Screen resolution affects how content is displayed. By capturing the screen resolution, we can tailor our solutions to various display sizes and improve usability across devices.
The host environment can sometimes influence how your site performs. So, identifying the host environment provides insights into any environment-related issues impacting user experience.
This tells us how much of your site your users can see at one time. Monitoring the browser window size aids in designing responsive layouts and ensuring content visibility across different viewport dimensions.
Tracking the scroll position helps us understand user engagement and identify potential usability hurdles within the content.
By blending user feedback with this extensive data, we gain a holistic understanding of your user’s frustrations. And this enables us to pinpoint specific pain points and prioritise improvements effectively
Our tool is designed to seamlessly integrate into your website's ecosystem. The generated script tag can be effortlessly embedded in the footer of your website, ensuring minimal impact on page speed. Plus, with lazy loading techniques, the tool is only loaded when needed, further enhancing performance without compromising functionality.
Respecting user privacy is paramount. And so, our tool operates without setting any cookies, ensuring compliance with GDPR regulations. This means your users can provide feedback with peace of mind, knowing their data is handled responsibly and in accordance with privacy laws. We will only collect the user's name and email if they decide to optionally add it once they've submitted their frustration.